DuctNclean privacy policy

We value and protect the privacy of both you and your children.

PRIVACY AND COOKIE NOTICE

Last Updated: 11/24/24

At DuctNClean, we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy and Cookie Notice explains how we collect, use, and protect your personal information, along with your rights and choices regarding that information.

This notice applies to all visitors of our website, customers, and others who engage with our services across all states in the U.S. However, specific rights may apply to California residents under the California Consumer Privacy Act (CCPA). For ease of reading, we’ve split this policy into sections that apply universally, followed by specific rights for California residents.

1. COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION

We collect information that can identify, relate to, describe, or can be linked to you or your household. This includes both online and offline data collection. We use this information to provide services, improve our site, communicate with you, and meet legal and contractual obligations.

a. Categories of Personal Information Collected:

In the past 12 months, we have collected the following categories of personal information:

Identification Information: Name, email address, mailing address, phone number, and other contact details.
Commercial Information: Products and services you have purchased or considered, including interactions with our website.
Internet Activity Information: Data about how you interact with our site, such as your browsing history, IP address, and the devices you use.
Geolocation Information: Your physical location when accessing the site (if enabled).
Professional/Employment Information: Current or past job history (if applicable).
Sensitive Information: This may include payment information (credit/debit card numbers) when transactions are made.

b. Sources of Personal Information:

We collect personal information from several sources:

Directly from you: When you fill out forms on our website, contact us, or sign up for services.
Indirectly from you: This includes data collected automatically through cookies and web beacons when you visit our website.
Third Parties: We may collect information from third parties for marketing or analytics purposes, such as advertising partners, data brokers, and other service providers.

c. How We Use Your Personal Information:

We may use your personal information for various purposes, including:

Providing our services and products to you.
Communicating with you about your orders or inquiries.
Sending promotional offers or surveys.
Analyzing and improving the functionality and security of our website.
Complying with legal obligations and resolving disputes.

d. Disclosure of Personal Information:

We may disclose your personal information to:

Service Providers: For functions such as payment processing, website hosting, and marketing services.
Affiliates and Business Partners: For joint marketing purposes.
Legal Authorities: If required by law, such as responding to subpoenas or regulatory requests.

We do not sell your personal information for monetary compensation. However, certain sharing of data with advertising partners may be considered a “sale” under the CCPA. For more details, refer to our Cookie Policy.

2. PRIVACY RIGHTS UNDER CALIFORNIA LAW (CCPA)

If you are a resident of California, you are granted specific privacy rights under the California Consumer Privacy Act (CCPA).

a. Your Rights Under the CCPA:

As a California resident, you have the right to:

Request Information: To know what personal information we have collected about you, including the categories and purposes.
Request Deletion: To request the deletion of your personal information.
Opt-out of Sale: To opt-out of the “sale” of your personal information.
Request Access to Personal Information: To request specific details about the personal information we hold on file for you.
Non-Discrimination: You have the right to exercise your privacy rights without being discriminated against.

b. Exercising Your CCPA Rights:

To exercise your rights, please contact us at privacy@ductNclean.com. We will respond to your request within 45 days as required by law.

c. Verification and Authorized Agents:

To protect your privacy, we may need to verify your identity before fulfilling any requests. If you authorize someone to act on your behalf, we may require written permission from you.

3. PRIVACY RIGHTS UNDER OTHER STATE LAWS

For residents of states outside California, we respect your right to privacy in accordance with applicable state and federal laws. The rights listed below are generally applicable across the U.S.:

Data Access: You can request access to your personal information.
Data Correction: If your information is inaccurate, you can request it be updated.
Data Deletion: You can request the deletion of your personal information under applicable laws.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and other tracking technologies to improve your user experience and personalize the content we show you. Cookies help us understand how visitors use our site, optimize its functionality, and deliver targeted advertisements.

You can control how cookies are used by adjusting the settings on your browser or opting-out through our Cookie Policy.

5. DATA SECURITY AND RETENTION

We take the security of your personal information seriously and employ industry-standard safeguards to protect your data. However, no data transmission over the internet is 100% secure, and we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

6. CHILDREN’S PRIVACY

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16 years old. If you believe we have inadvertently collected information from a child under the age of 16, please contact us so we can take appropriate steps to delete that data.

7. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy and Cookie Notice from time to time. When we make changes, we will post the updated notice on this page with the revised date. It’s important that you review this notice periodically to stay informed about how we are protecting your data.

8. CONTACT US

If you have any questions or concerns about this Privacy and Cookie Notice, or if you need to request this notice in an alternative format, please contact us:

Email: privacy@ductNclean.com
Phone: 919 443 5027